Terms and conditions

Cancellation Policy

The property operates on a 45 day "Cancellation & No Show Policy" for all reservations. Not less than 45 days prior written notice of cancellation before the expected arrival date must be given by email to enquiries@nangabayresort.com.au failing which the entire deposit paid will be forfeited. In addition, all reservations for any period during the months of April to September and for any day which is a public holiday or school holiday, are non-cancellable and no refund of any deposit will be made for any cancellation or No Show during these periods

Deposit / Payment Policy

To finalise your booking we require a 100% deposit in the form of a credit card number, and authorisation. This will secure your booking. We do not accept cheques, unless prior arrangements have been made with management.

Payment types


Arrival Is strictly 2 PM and Departure is 10AM

Check in Time: 2:00 pm
Check Out Time: 10:00 am (Charges may apply after this time).

No Party Policy

We have a strict "No Party Policy" to ensure all our guests have a pleasant stay with us. The management reserve the right to refuse accommodation at their discretion we also reserve the right to have you removed from the premises with no refunds.

Smoking in rooms

We reserve the right to charge a $500 fee for extra cleaning.
This includes cleaning, dry cleaning, airing out the room, drape cleaning and 1 or 2 nights of non selling the room.

Security of your personal information

Any personal information that we collect about customers including email addresses will be kept in our database. We will take reasonable steps to ensure that the personal information we hold is protected against misuse, disclosure and unauthorised access, including restricting access of personal information only to employees who require it in order to fulfill our obligations to you.

We will not disclose any personal information to third parties outside our company or our direct contractors, without your written authority (except to the individual to whom the personal information relates) unless we are required by law or it is otherwise necessary.

In addition, we will comply with all legislation, principles, industry codes and policies by which we are bound (including without limitation the Privacy act 1988)

A copy of these terms and conditions can be obtained from reception.